DOIONLINE 
DOIONLINE Publish In |
International Journal of Industrial Electronics and Electrical Engineering (IJIEEE)-IJIEEE |
 Journal Home Volume Issue |
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Issue |
Volume-7,Issue-10 ( Oct, 2019 ) | |||||||||
Paper Title |
ATM Performance Evaluation using Fuzzy DEA Methodology | |||||||||
Author Name |
Michele Cedolin, Mujde Erol Genevois | |||||||||
Affilition |
Industrial Engineering Department, Galatasaray University, Turkey | |||||||||
Pages |
1-6 | |||||||||
Abstract |
The service quality evaluation has been always a trend research topic. With the developing technology, and increasing data flow the performance evaluation of financial services gained importance. In general, these studies concentrate on efficiency of financial ratios of global banks or banking branches performance. In this study, we emphasize the importance of the effective management of Automated Teller Machines (ATMs), which is the 7/24 contact point of a bank with its customer and also potential customers. Therefore, we evaluate the performance of the ATMs employing Data Envelopment Analysis (DEA), due to the linguistic evaluation of the experts a fuzzy DEA model had to be exercised. Two fuzzy DEA models are applied to a case study, and results are compared. Keywords - Performance Evaluation, Data Envelopment Analysis, Decision Making, Financial Services, Fuzzy Logic | |||||||||
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