DOIONLINE

DOIONLINE NO - IJMPE-IRAJ-DOIONLINE-1025

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International Journal of Mechanical and Production Engineering (IJMPE)-IJMPE
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Volume Issue
Issue
Volume-2,Issue-7  ( Jul, 2014 )
Paper Title
Service Quality Improvement By Kaizen Through Makigami Analysis
Author Name
Sharad Gaikwad, Harshal Kulkarni
Affilition
Department of Mechanical Engineering, Walchand College of Engineering, VishramBaug, Sangli, Maharashtra, India.
Pages
39-44
Abstract
Organizational processes have composed culture of the Product and Service. Sound management of service quality is one of the cost effective solution to survive and lead in today’s competitive era. In this study, an Office TPM tool ‘Makigami Analysis’ through PDCA is introduced to lean the administrative activities. ‘Improvement of ‘Goods Receipt to Vendor Payment Process’ by Kaizen at ‘Tata Hitachi Construction Machinery Co. Ltd., Dharwad’ is described as a case study of Makigami Analysis. Importance of activities are discussed and results are communicated.
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