DOIONLINE 
DOIONLINE Publish In |
International Journal of Management and Applied Science (IJMAS)-IJMAS |
 Journal Home Volume Issue |
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Issue |
Volume-3,Issue-9 ( Sep, 2017 ) | |||||||||
Paper Title |
Dimensionality of Hotel Experiences among Deaf Guests | |||||||||
Author Name |
Ahmad Azmi M.Ariffin, Maggie Chong | |||||||||
Affilition |
Graduate School of Business, Universiti Kebangsaan Malaysia | |||||||||
Pages |
23-28 | |||||||||
Abstract |
This article discusses the six core dimensions of hotel service experiences in the context of deaf hotel guests. The six dimensions are trust, convenience, safety, reliability, satisfaction and communication. This article also elaborated on the implications of the dimensionality to the practice as well as to the general public. Finally, recommendation for future research are outlined. Keywords - Hotel Marketing, Tourists Experiences, Disable Tourists | |||||||||
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