DOIONLINE 
DOIONLINE Publish In |
International Journal of Management and Applied Science (IJMAS)-IJMAS |
 Journal Home Volume Issue |
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Issue |
Volume-3,Issue-9 ( Sep, 2017 ) | |||||||||
Paper Title |
Hotel Experiences of Disable Guests: A Short Review | |||||||||
Author Name |
Maggie Chong, Ahmad Azmi M.Ariffin | |||||||||
Affilition |
Graduate School Of Business, Universiti Kebangsaan Malaysia | |||||||||
Pages |
60-62 | |||||||||
Abstract |
The hotel experience of guests may vary according to their personal needs. This article highlighted the service encounters and experiences of disable people during their hotel stays with special focus on the deaf guests. The review starts with understanding the characteristics profiling of disable people and follows with core issues they are facing in the context of tourism industry in general as well as hotel or accommodation sector in specific. The article finally elaborates on the hotel experiences of deaf people which is the focus of this article Keywords: Hotel Marketing, Tourists Experiences, Disable Tourists | |||||||||
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