DOIONLINE 
DOIONLINE Publish In |
International Journal of Management and Applied Science (IJMAS)-IJMAS |
 Journal Home Volume Issue |
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Issue |
Volume-2,Issue-8 ( Aug, 2016 ) | |||||||||
Paper Title |
Service Quality and Customer Satisfaction – A Case of S Business Consultant Company | |||||||||
Author Name |
Yao-Lin Hsieh | |||||||||
Affilition |
Ph.D student, College of Business, Feng ChiaUniversity | |||||||||
Pages |
105-107 | |||||||||
Abstract |
By realizing the importance of quality, many Taiwan enterprises and factories begin to accept certificate from ISO, to guarantee their quality. With this trend, business consulting industry emerged. The study aims to explore the relationship between service quality and customer satisfaction in management consulting industry. Customers reached a high sense of identity in terms of service quality and customer satisfaction. There is significant difference for customers with different variable backgrounds in terms of service quality and customer satisfaction. Part of service quality has a significant positive effect on customer satisfaction. By exploring whether there is positive relationship between service quality and customer satisfaction in management consulting, it is hoped that the result will facilitate business management. Keywords— Service Quality; Customer Satisfaction; Consultant Company. | |||||||||
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