DOIONLINE 
DOIONLINE Publish In |
International Journal of Management and Applied Science (IJMAS)-IJMAS |
 Journal Home Volume Issue |
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Issue |
Volume-1,Issue-4 ( May, 2015 ) | |||||||||
Paper Title |
Excellence Measurement By Esi Case Study: Iran Power Ministry | |||||||||
Author Name |
Parisa Abdollahi, Maryam Reza Zadeh, Mehrdad Rahimi | |||||||||
Affilition |
Student of MBA Strategy/Tehran University | |||||||||
Pages |
7-15 | |||||||||
Abstract |
Excellence synergic index (ESI) is a new method for excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem solving and weakness removing methods for service enterprises. The “ESI” method is a self-assessment tool for service and nonprofit enterprises. Stages of ESI are: Determination of affecting score per criterion, Calculation of ESI, Calculation of synergic gaps, Determination of priority attention area (Paa)s, Determination of Priority Action Area (PAA)s, provide application solutions for resolve organizational pathos and review. Keywords- Business Excellence, Quality, Self-Assessment, Organizational Pathology. | |||||||||
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