DOIONLINE 
DOIONLINE Publish In |
International Journal of Management and Applied Science (IJMAS)-IJMAS |
 Journal Home Volume Issue |
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Issue |
Volume-6,Issue-1 ( Jan, 2020 ) | |||||||||
Paper Title |
Intellectual Capital Management: An Effective Organisational and Managerial Tool for Enterprise Performance | |||||||||
Author Name |
Funmilola O. Omotayo, Ojinga G. Omiunu | |||||||||
Affilition |
Africa Regional Centre for Information Science No. 6 Benue Road, University of Ibadan, Nigeria | |||||||||
Pages |
57-61 | |||||||||
Abstract |
The study investigated intellectual capital (IC) management among Small and Medium Scale Enterprises (SMEs) in Nigeria. Survey research design was adopted. The population of study comprised two hundred and ten SMEs in Oyo State, Nigeria. Findings reveal that the SMEs understood the concept of IC, as well as the importance of managing IC to enhance performance and productivity of their organisations. However, the SMEs did not give due recognition to the management of customer capital as they did for the other two components (i.e. human capital and structural capital). The study recommends that customer capital management should be effectively managed by allowing customers feedback, recognising customers’ needs and ensuring the satisfaction of these needs. This could help improve and develop organisational innovation and improved productivity. Keywords - Customer Capital, Human Capital, Structural Capital, Small And Medium Scale Enterprises, Nigeria | |||||||||
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