DOIONLINE

DOIONLINE NO - IJEEDC-IRAJ-DOIONLINE-17144

Publish In
International Journal of Electrical, Electronics and Data Communication (IJEEDC)-IJEEDC
Journal Home
Volume Issue
Issue
Volume-8,Issue-5  ( May, 2020 )
Paper Title
Relevance of Product Centric Model for Operations at Power Utilities
Author Name
Anshu Premchand, Anurag Choudhry
Affilition
Agile & DevOps Practice Lead, Manufacturing & Utilities Business Group, Tata Consultancy Services, Chennai, India Solution Architect, Research & Innovation, Manufacturing & Utilities Business Group, Tata Consultancy Services, Delhi, India
Pages
6-11
Abstract
Product centric model of operations is a customer focused and business value driven model of operations which has shown quantifiable benefits on adoption at power utility organizations. This paper proposes that adoption of product centric model of operations at power utilities makes immense business sense and yields improvements in areas such as agile business delivery, cost management and creating an intelligent enterprise to reduce waste and improve customer satisfaction levels. The paper also outlines key drivers of such transformation, role rationalization for product centric organization and governance and metrics to measure success of the transformation. The benefits accrued at the power utility the researchers worked with are also outlined. Keywords - Product Centric Model, Devops, Delinquency and Fraud Management, Cross Selling Opportunities, Marketing Campaigns
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