DOIONLINE

DOIONLINE NO - IJAECS-IRAJ-DOIONLINE-4854

Publish In
International Journal of Advances in Electronics and Computer Science-IJAECS
Journal Home
Volume Issue
Issue
Volume-3,Issue-6  ( Jun, 2016 )
Paper Title
Analysing Large Technical Support Request Datasets Using Hadoop Eco-System
Author Name
B. Hari Priya, B. Gurunadha Rao
Affilition
M. Tech, Assistant Professor, Computer Science and Engineering, Sree Vidyanikethan Engineering College-India,
Pages
154-160
Abstract
Technical support call centres frequently receive several thousand customer queries on a daily basis. In olden days, so many organizations remove data related to customer details within a short period of time due to less storage of capacity. But in the recent years analysing the data is to identify customer patterns improve resolution and maximize daily closure rates. By using a Proof of Concept(PoC) end to end solution that utilizes requires the programming model, extended ecosystem and the big data analytics library for categorizing similar support calls for large technical support data sets. The solution is evaluated on a VMware support dataset.
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