Publish In |
International Journal of Advances in Electronics and Computer Science-IJAECS |
Journal Home Volume Issue |
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Issue |
Volume-3,Issue-6 ( Jun, 2016 ) | |||||||||
Paper Title |
Analysing Large Technical Support Request Datasets Using Hadoop Eco-System | |||||||||
Author Name |
B. Hari Priya, B. Gurunadha Rao | |||||||||
Affilition |
M. Tech, Assistant Professor, Computer Science and Engineering, Sree Vidyanikethan Engineering College-India, | |||||||||
Pages |
154-160 | |||||||||
Abstract |
Technical support call centres frequently receive several thousand customer queries on a daily basis. In olden days, so many organizations remove data related to customer details within a short period of time due to less storage of capacity. But in the recent years analysing the data is to identify customer patterns improve resolution and maximize daily closure rates. By using a Proof of Concept(PoC) end to end solution that utilizes requires the programming model, extended ecosystem and the big data analytics library for categorizing similar support calls for large technical support data sets. The solution is evaluated on a VMware support dataset. | |||||||||
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