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International Journal of Advances in Electronics and Computer Science-IJAECS
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Volume Issue
Volume-7,Issue-9  ( Sep, 2020 )
Paper Title
TVC Model: Automatic User Satisfaction Level Measurement of Information System
Author Name
Saiful Islam, Faruq Ahmed Jewel, Md. Nurul Islam Khan, Mohammod Abulkashem, Shabnommustary
Department of Computer Science and Engineering Dhaka University of Engineering and Technology(DUET) Gazipur, Bangladesh Institute of Information and Communication Technology (IICT) Bangladesh University of Engineering and Technology(BUET) Dhaka, Bangladesh
User satisfaction or satisfaction is the most important of any information system. Feedback can estimate user satisfaction level of information system management. High level of user satisfaction or acceptance indicates the higher success of any information system. Again, user satisfaction or acceptance level can help management to upgrade service time to time. In this paper, we introduced a TVC (time, cost, and visits) model to calculate user satisfaction level automatically. This TVC model can also help the management whether the service is an innovation or not. Moreover we have concluded by a hypothesis this TVC model to user satisfaction/ acceptance. Keywords - TVC, User Satisfaction, Time, Visits, Cost.
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